Refunds
Controlling a refund agent
An agent can draft hundreds of refunds. The finance question is which ones may go through, which need a person, and which must stop.
What you decide first
- Which agent is acting, and who owns it.
- The most it may refund on its own, and the daily total.
- Where the money may go, usually back to the original payment method.
- The amount that must wait for a named approver.
- The amount that is refused.
What a typical split looks like
A small refund inside those limits can be allowed. A larger one is held until a person approves it. Anything above the limit, or to a destination that is not allowed, is refused. The person who asked for the exception should not approve their own request.
What ValarIQ does, and what it does not
ValarIQ records the decision and can attach a signed evidence pack. Your payment system still issues the refund. An allow is permission to proceed, not proof that the customer was refunded.